Terms & Conditions

Convenience translation – the German version is legally binding.

§ 1 Scope and seller

These terms apply to all orders placed in the CARDELUNE online shop at cardelune.at. Your contractual partner is CARDELUNE, Treiet 23, 6837 Weiler, Austria (orders@cardelune.at · +43 660 8327635) – hereinafter “we”. For consumers, the mandatory provisions of the Austrian Consumer Protection Act (KSchG) and the Distance and Off-Premises Contracts Act (FAGG) also apply. Deviating terms of customers are not accepted.

§ 2 Delivery area

We deliver exclusively to delivery addresses in Austria. Orders with a delivery address outside Austria cannot be accepted.

§ 3 Conclusion of contract

The presentation of products in the online shop is not a legally binding offer but an invitation to order. By clicking “Place order with obligation to pay” and completing the payment on the payment page of our payment provider, you submit a binding offer to purchase the goods in your cart. Before submitting, you can review and correct all entries. The contract is concluded when we accept your order by sending an order confirmation by email, which we send immediately after the payment has been successfully authorised. If an item can no longer be delivered, we will inform you without delay and refund any payment already made in full.

§ 4 Contract language and storage of the contract text

The contract language is German. We store the contract text; you receive the order details and these terms by email with the order confirmation. If you have a customer account, you can also view your orders there.

§ 5 Prices and shipping costs

All prices are in euros. All prices in euros including statutory VAT. Shipping within Austria costs €6.90 per order, and is free for orders of €250.00 or more. The total price including shipping is shown in full before you complete your order – see Shipping policy.

§ 6 Payment

Payment is made in advance via our payment provider Stripe. The available payment methods (e.g. credit and debit card, Apple Pay, Google Pay) are shown on the payment page. Your card details are entered only with Stripe and never stored on our servers. Your payment method is charged when the order is placed.

§ 7 Delivery and availability

We ship after receipt of payment. Processing usually takes 1–2 business days, delivery a further 2–4 business days. These times are estimates; public holidays and peak periods may cause delays. Many items are unique pieces (e.g. graded cards) – the stock shown is updated in real time and items are reserved for you during payment.

§ 8 Passing of risk and transport damage

For consumers, the risk of accidental loss or damage only passes to you when the goods are handed over to you (§ 7b KSchG). If a parcel arrives visibly damaged, please note this with the carrier if possible and contact us with photos – this does not affect your statutory rights.

§ 9 Retention of title

The goods remain our property until full payment has been made.

§ 10 Right of withdrawal and returns

Consumers have a statutory 14-day right of withdrawal. Details are set out in the Right of withdrawal and our Returns policy.

§ 11 Warranty

The statutory warranty provisions apply (in particular the Consumer Warranty Act – VGG; warranty period two years from delivery). Condition descriptions (e.g. Near Mint) describe the condition of the goods at the time of the offer and are part of the agreed characteristics. For graded cards, the grade is the assessment of the respective grading company; we sell the card as graded and give no separate guarantee beyond this grade. Normal production-related variations of sealed products (e.g. pull rates) are not a defect.

§ 12 Liability

We are liable without limitation for intent and gross negligence and for personal injury. In cases of slight negligence, we are liable – except towards consumers for damage to items accepted by us for processing – only for the breach of essential contractual obligations and limited to the foreseeable, typical damage. Liability under the Product Liability Act remains unaffected.

§ 13 Customer account and data protection

Ordering is possible without a customer account. Please keep your access data confidential. We process personal data in accordance with our Privacy policy.

§ 14 Applicable law and place of jurisdiction

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules. For consumers, this choice of law applies only insofar as it does not deprive them of the protection of mandatory provisions of the law of their habitual residence. The statutory place of jurisdiction applies to consumers.

§ 15 Dispute resolution

Wir sind weder verpflichtet noch bereit, an Streitbeilegungsverfahren vor einer Verbraucherschlichtungsstelle teilzunehmen. (German original; binding.) For questions or complaints, please contact us directly at orders@cardelune.at – we will try to find a solution quickly.

Last updated: 12 November 2026