Returns policy

Returns at a glance

• Return window: 14 days from delivery (statutory right of withdrawal for consumers)
• Returnable items: all products – single cards, graded cards and sealed products
• Condition: items should be returned in the condition received; you are only liable for loss of value caused by handling beyond what is needed to inspect them (e.g. opened seals)
• Return method: by post to our return address; start your return by email or with the online form below
• Return shipping: paid by the customer for withdrawals; free for defective or incorrectly delivered items
• Refund: full purchase price incl. standard shipping, to the original payment method, within 14 days
• Exchanges: not offered – please return the item and place a new order

Right of withdrawal

As a consumer, you can withdraw from your order within 14 days of receiving the goods without giving any reason. Full details can be found in the Right of Withdrawal.

How to return an item

• Notify us of your withdrawal by email to orders@cardelune.at (e.g. using the model withdrawal form).
• Send the goods within 14 days of your notification to: CARDELUNE, Treiet 23, 6837 Weiler
• Please pack cards as securely as you received them (sleeve, toploader or slab protector).

Request a return online

Return shipping costs

You bear the direct cost of returning the goods.

Refund

We refund the purchase price including the original standard shipping costs no later than 14 days after receiving your withdrawal, using the original payment method. We may withhold the refund until we have received the goods back or you have provided proof of return.

Damaged, defective or wrong items

If an item arrives damaged, defective or is not what you ordered, please contact us within a reasonable time with photos of the item and packaging. Your statutory warranty rights apply (Gewährleistung, 2 years). In these cases we cover the return shipping costs and offer a replacement where available or a full refund.

Loss of value

You are only liable for any loss in value of the goods if this results from handling that was not necessary to examine their nature, characteristics and functioning – e.g. opened seals on sealed products or damaged grading slabs.