Service
Frequently asked questions
Do you also deliver to Germany or Switzerland?
No. CARDELUNE delivers exclusively to addresses in Austria. Unfortunately we cannot accept orders with a delivery address outside Austria.
How much does shipping cost?
Shipping within Austria costs €6.90; it is free for orders of €250.00 or more. You can see all costs in the cart before ordering.
How long does delivery take?
Processing usually takes 1–2 business days, delivery approx. 2–4 business days afterwards. These are estimates, not guaranteed delivery times.
How secure is payment?
Payment is processed by the payment provider Stripe. You enter your card details only on Stripe's payment page – they never reach our servers.
What does PSA graded mean?
PSA is a company that assesses collectible cards and seals them in a protective plastic case (“slab”). The grade ranges from 1 to 10. Where available, we show the certification number on the product page – you can verify it directly with PSA.
How do you describe the condition of ungraded cards?
We use transparent levels such as Near Mint or Excellent and openly describe any flaws. If you have questions about a specific piece, just write to us.
Can I return an order?
As a consumer you have a statutory right of withdrawal of 14 days. Details can be found in the Right of Withdrawal and the returns policy.
Are you an official partner of Pokémon, PSA & co.?
No. CARDELUNE is an independent retailer and has no official affiliation with the owners of the brands mentioned.
Is the shop also available in English?
Yes. You can switch between German and English at any time using DE | EN in the header. Please note that the German version of our legal texts is legally binding.
Your question is not listed? Write to us.